Guest Exp Mgr-Housekeeping
Apply Now Apply Later Job ID 10086650 Location Anaheim, California, United States Business Disneyland Resort Date posted May 03, 2024Job Summary:
The Housekeeping Guest Experience Manager leads the daily operations of the Housekeeping team including Reception and Lost & Found. You will work with Guests, Cast Members, external service providers, the local community, and partners on a daily basis to provide a seamless arrival experience and delivery of clean and ready rooms for guest arrival. To aid them, they use a complex property management system and other multi-functional hotel/guest services systems.
You will report to the Executive Housekeeper.
Responsibilities/You Will
- Exercise leadership - Lead a team of hourly Housekeeping Cast Members while focusing and delivering on safety, courtesy, show and efficiency. Recognize and coach a diverse team of Cast Members.
- Conduct regular meetings with Cast Members to communicate relevant information.
- Ensure a seamless arrival experience for Guests.
- Manage the Housekeeping Operations – You will spend up to 80% of each day working in the operating area and working with Guests and Cast Members. Make daily operational decisions that benefit Guests, Cast Members and the business.
- Support training - Maintain current training proficiencies and confirm training and recertification completed by Cast Members.
- Position for success - Support local projects and anticipate/address potential impacts to the Guest and Cast experience.
- Partner with key players - Communicate and partner with other leaders, peers and partners to ensure smooth daily operations.
- Monitor daily staffing levels and forecast labor coverage needs based on business demand.
- Exceed guest expectations that yield results and positive guest feedback.
- Partner with the Front Office team to ensure delivery of clean and ready rooms for guest arrival.
Basic Qualifications/You Will Have
- Minimum 3 years of Front Desk or Housekeeping leadership/managerial experience.
- Demonstrated leadership experience with the ability to function in a team environment. Hold self and others accountable, and the ability use partnership and networking skills to resolve conflict and problems.
- Experience leading a multicultural team and passion for developing others.
- Experience partnering with fellow Cast Members to move the operation forward to the next level of excellence.
- Experience understanding the impact of financial aspects of an operation (i.e. operating budget, revenue, labor, inventory systems, costs, etc.).
- Demonstrated skills to inspire and effect change.
- Effectively communicate with empathy in written and verbal form.
- Demonstrated organization, multi-tasking and time management skills with attention to detail.
- Demonstrated skills to see responsibilities through to completion
- Maintain positivity and a cast focus to engage and develop a diverse, multi-lingual team.
- Proficient in basic computer functions necessary to operate in a Windows environment and adapt to new technology
- Availability to work a flexible work schedule, including weekends, variable shifts and holidays.
Preferred Qualifications
- Previous experience with Opera Property Management System or related property management systems.
- Previous experience working in a Housekeeping role or knowledge of chemicals, materials, cleaning technique and equipment.
- Experience in a Forbes rated hotel or equivalent.
- Prior leadership experience in a unionized environment.
Required Education
High school diploma or equivalent.
The hiring range for this position is $70,000-$85,000. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
About Disneyland Resort:
When Walt Disney opened Disneyland on July 17, 1955, he said he hoped it would be “a source of joy and inspiration to all the world.” Since then, the Disneyland Resort has welcomed more than 800 million guests, expanding to become an approximately 500- acre, multifaceted, world-class family resort destination, complete with two renowned Disney theme parks, three hotels and the exciting shopping, dining and entertainment area known as Downtown Disney District. Through a combination of creativity, technology and innovation, the resort brings storytelling to new heights, and Disneyland Resort cast members play an integral part in bringing that Disney magic to life for thousands of guests every day.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Disneyland Resort.
Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.
